Privacy Policy

Effective Date: September 2026

At ProSand (referred to as “we”, “us”, or “our”), accessible from https://prosand.com.au/, the privacy of our visitors and clients is one of our top priorities. This Privacy Policy document outlines the types of personal information collected and recorded by ProSand and how we use, share, and protect it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, fill out a contact form, schedule a service, or communicate with us directly.

The personal information we may collect includes:

Contact Details: Name, email address, phone number, and street address (for service locations).
Project Information: Details regarding your residential or commercial concrete flooring project (e.g., floor prep, concrete polishing, epoxy flooring specifications).
Technical & Usage Data: IP address, browser type, device details, and pages visited on our website via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

Providing, operating, and maintaining our concrete polishing, floor prep, and epoxy flooring services.
Processing requests for free quotes and consultations.
Communicating with you regarding project updates, service scheduling, and customer support.
Improving our website functionality, user experience, and marketing campaigns.
Complying with legal obligations and resolving any disputes.

3. Disclosure & Sharing of Your Data

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may only share your information in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website, managing business software, or delivering services (e.g., hosting providers, IT support).
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., Australian federal or state legal obligations).
Business Operations: With contractors or suppliers strictly necessary to complete your concrete flooring project.

4. Cookies and Web Analytics

ProSand uses cookies to store information about visitors’ preferences, optimize user experience, and analyze site traffic.

You can choose to disable cookies through your individual browser options. However, disabling cookies may affect certain features of our website.

5. Data Protection and Security

We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect your personal information, please note that no transmission over the internet is 100% secure.

6. Third-Party Links

We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect your personal information, please note that no transmission over the internet is 100% secure.

7. Your Privacy Rights (Australian Privacy Principles)

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or out-of-date personal data.
Opt out of receiving any direct promotional or marketing communications from us.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our operational or legal requirements. Any updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Business Name: ProSand
Address: Ferntree Dr, Bomaderry, NSW 2541, Australia
Phone: +61 403 081 356
Email: contact@prosand.net.au
Website: https://prosand.com.au/